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Care Quality Commission Regulated • IDF Member • ISCAS Code Compliant
0203 903 0344 WhatsApp: 07397 652280
Medical Integrity

Doctor-Led Care & Clinical Governance

Operating under strict Care Quality Commission (CQC) standards at 10 Harley Street, London. Led by GMC-registered physician Dr P Wheeler.

Dr P Wheeler - GMC Registered Doctor and Lead Clinician at My Harley Medical
Dr P Wheeler, MBBS
GMC Registered Doctor • Clinical Lead
Clinical Leadership

Meet Dr P Wheeler

Dr P Wheeler is a UK-qualified, GMC-registered medical doctor with extensive postgraduate clinical training across general internal medicine, rheumatology, and clinical dermatology. Dr Wheeler has performed hundreds of joint injections, minor surgical skin procedures, and specialized aesthetic treatments over years of medical practice.

The clinic was founded upon a core medical ethos: aesthetic medicine should be delivered with the same scientific rigour, anatomical precision, and patient safety as acute hospital medicine. Dr Wheeler upholds a philosophy of subtle facial harmony ("enhancement, not alteration"), ensuring that facial expressions remain natural, mobile, and authentic.

Practice Governance & Administration

Administrative governance, compliance oversight, and formal complaints resolution are coordinated in conjunction with Ms Laura Lippiat, Governance & Complaints Officer.

Complaints Officer Contact: complaints@myharleymedical.com
Rigorous Standards

Our Regulatory Accreditations

We hold ourselves to the highest standards of clinical hygiene, patient safety, and medical accountability in the United Kingdom.

Care Quality Commission (CQC)

My Harley Medical operates under CQC inspection standards (Provider ID: 1-16412473329). This ensures that our clinical facilities, aseptic protocols, medical devices, and staff qualifications are independently audited.

Independent Doctors Federation

Proud member of the IDF (Independent Doctors Federation), upholding continuous professional medical education, peer review, and ethical clinical practice in the private healthcare sector.

ISCAS Code Compliant

Adheres strictly to the Independent Sector Complaints Adjudication Service Code of Practice, providing our patients with independent, transparent 3-stage dispute resolution.

Statutory Compliance

Clinic Policies & Procedures

Formal operating policies approved by Dr P Wheeler, effective from 1 January 2024.

ISCAS / IDF

1. Complaints Resolution Framework

My Harley Medical is committed to delivering the highest quality patient care. In the event that care does not meet expectations, patients are invited to discuss their concerns directly with Dr P Wheeler. If a patient wishes to register a complaint regarding Dr Wheeler, it must be directed to Ms Laura Lippiat via complaints@myharleymedical.com.

Three-Stage Structured Resolution Framework:

Stage 1 (Local Resolution):

Submit written concerns to Dr P Wheeler at 10 Harley Street, London, W1G 9PF within 6 months of the incident. An acknowledgement is issued within 3 working days. An in-person meeting is offered to clarify complaints, and a formal written outcome is issued within 20 working days (with holding updates every 20 days if inquiry remains active).

Stage 2 (Independent Doctors Federation - IDF Review):

If unresolved at Stage 1, patients may request an independent Stage 2 escalation within 6 months by writing to: Complaint Manager, The Independent Doctors Federation, Lettsom House, 11 Chandos Street, Marylebone, London, W1G 9EB (www.idf.co.uk). Receipt is acknowledged within 3 working days with a comprehensive review within 20 days.

Stage 3 (Independent Sector Complaints Adjudication Service - ISCAS):

Available after exhausting Stages 1 and 2. Written request submitted within 6 months of Stage 2 determination to: ISCAS, CEDR, 3rd Floor, 100 St. Paul’s Churchyard, London, EC4M 8BU (Tel: 020 7536 6091 | Email: info@iscas.org.uk). ISCAS issues an external adjudication decision within 20 working days.

Equality Act 2010

2. Equality, Diversity & Human Rights (EDHR) Policy

Governed under the Equality Act 2010 and the Human Rights Act 1998. Our clinic explicitly safeguards all protected characteristics including age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, and sexual orientation.

  • • Physical & Operational Accessibility: Wheelchair accessibility, accessible restrooms, induction hearing loops for the hearing-impaired, and flexible appointment times.
  • • Accessible Communications: Clinical literature in alternative formats (large print, audio) and professional translation services upon request.
  • • Mandatory Staff Training: Annual EDHR training refresher courses for all clinic personnel.
GDPR & DPA 2018

3. Information Governance & Data Protection

Complies with the Data Protection Act 2018, UK GDPR, CQC standards, Caldicott Principles, and the NHS Digital Data Security and Protection Toolkit.

  • • Role-Based Access Control: Electronic health records are accessible only to credentialed clinicians.
  • • Data Sharing Protocols: Minimum necessary disclosure under written data-sharing agreements with NHS and independent health partners.
  • • Records Retention: Adherence to the NHS Records Management Code of Practice for clinical archival and secure disposal.
  • • ICO Breach Escalation: Mandatory notification to the Information Commissioner's Office within statutory windows in the event of any data breach.
Consumer Rights Act 2015

4. Returns and Refunds Policy

Governs online skincare orders, longevity pen shipments, and clinical consultation services:

  • • Online Orders & 14-Day Cancellations: Customers have 14 calendar days from receipt of goods to notify cancellation to info@myharleymedical.com, and a further 14 days to return unopened, unused products in original packaging.
  • • Hygiene Exclusion: Health and hygiene regulations strictly prohibit returns on opened or unsealed cosmetic creams, serums, retinoids, SPF, and skincare treatments.
  • • Clinical Consultations: Clinical services are strictly non-refundable once the consultation, assessment, or procedure has been undertaken.
  • • Prescription Items: Prescription products and bespoke skincare regimens cannot be returned or refunded once dispensed.